Effective Date: 01 December 2024
Privacy & Cookies Policy
At SoLilly, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and store your information, including cookies.
1. Information We Collect
Personal Information:
- Name, email address, phone number, shipping and billing addresses (provided during account creation or checkout).
Device Information:
- Device type, operating system, browser type, IP address, and unique device identifiers.
Usage Data:
- Pages visited, time spent on the site, interaction data, and preferences.
Location Data:
- Approximate location data (if enabled) to improve your experience.
2. How We Use Your Information
- To process orders and payments.
- To personalise your shopping experience.
- To improve website functionality and customer service.
- To send order updates, marketing, or promotional emails (with your consent).
- To detect and prevent fraud or unauthorised activity.
3. Cookies
Cookies are small files stored on your device that help us provide a better user experience.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality (e.g., shopping cart).
- Performance Cookies: Track site usage to improve performance.
- Functional Cookies: Save preferences (e.g., language, region).
- Marketing Cookies: Deliver personalised ads and promotions.
Managing Cookies:
- You can manage or delete cookies through your browser settings. Disabling cookies may limit some features on our site.
4. Sharing Your Information
We do not sell your personal data. We only share data with:
- Service Providers: Payment processors, delivery companies, and marketing tools.
- Legal Authorities: When required to comply with legal obligations.
5. Security
We implement advanced security measures to protect your data. However, no method of transmission or storage is completely secure, and you share information at your own risk.
6. Your Rights
Under UK GDPR, you have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Restrict or object to certain data processing.
- Request data portability.
To exercise these rights, contact us at support@solilly.co.uk.
7. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page, with a revised “Effective Date.”
8. Contact Us
For questions or concerns, please contact:
Email: support@solilly.co.uk
Phone: 00447523904828
Address: 320, St. George’s Mill, 9 Wimbledon Street, Leicester, LE1 1SZ.
By using our website, you agree to this Privacy and Cookie Policy.